Operations · Full-time · IL, United States
Job Summary:
This is a great position for those who are experienced in the alarm, security, and/or low-voltage industries or for those who would like to start a career in the security/alarm/low-voltage industry. We are willing to coach and train if you are willing to learn! Once trained, this is a field service position. The Service Technician is responsible for maintenance and repairs to CCTV, access control, burglar alarm systems, and other related equipment for ADS customers. The technician is expected to work independently and perform all work up to the ADS quality standards.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems is an EEO employer.
Company Benefits:
We believe in providing a generous, comprehensive benefits package that includes:
Health, dental, vision, and life insurance
401(k) plan with a company match
Paid Parental Leave
Company-paid short-term disability
Company-paid vehicle
Company-paid cell-phone
Tool allowance program
Paid time off and holidays
Company summer outing (friends and family welcome!)
Tuition reimbursement
Employee discount
Employee assistance program
Work-life balance
Continuous professional growth
Education/Experience:
High School Diploma or equivalent is required
Technical/vocational degree or related experience is preferred
2 years minimum experience with electronic troubleshooting is required
2 years of basic electronics experience is required
Essential Functions and Responsibilities:
Maintain, test, and repair residential and commercial burglar and fire alarm systems
Responsible for the diagnosis and service of control panels, door contacts, motion detectors, fire-initiating devices, fire notification devices, and all other equipment related to the customer’s account
Responsible to instruct the customer in the proper use of their system
Clearly document all service tickets
Maintain the ADS company vehicle, inventory, cell phone, and ADS tools
Communicate necessary information with the department manager, co-workers, and routers
Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers
Be prepared to work and drive in all types of weather conditions
Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time
Responsible to read and follow all policies and procedures as outlined in the ADS Employee Handbook
Responsible for onsite duties as assigned
Must be punctual and adhere to attendance standards
Adhere to all company policies and procedures
Other duties as assigned by management
Knowledge/Skills/Abilities:
Burglar and Fire Alarm equipment knowledge
Ability to read and understand schematics
Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter
Troubleshooting skills; AC/DC voltages, field wiring, control panel diagnostics
Basic computer skills, use of a laptop and Microsoft Office
Customer Service skills
Detail oriented with the ability to maintain accurate records
Self-motivated and the ability to work independently
Licenses/Certifications:
Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only)
Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting
Stand
Walking
Lifting up to 50 lbs unassisted
Carrying up to 50 lbs unassisted
Pushing up to 75 lbs
Pulling
Climbing
Balancing
Stooping
Kneeling
Crouching
Crawling
Reaching
Handling/Grasping
Fine Dexterity
Feeling
Talking
Hearing
Tasting/Smelling
Near Vision
Far Vision
Depth Perception
Visual Accommodation
Color Vision
Field of Vision
Ability to use hand and power tools safely
Ability to work overhead for extended periods of time
Ability to climb ladders up to 40 ft
Ability to drive long distances
Environmental Conditions
Exposure to weather
Moving mechanical parts
Electric shock
Extreme cold
Extreme heat
Atmospheric conditions
Wet and/or humid
High, exposed places
Noise
Radiant energy
Vibration
Explosives
Toxic or caustic chemicals
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.
May work in offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, residential homes, and apartment/condo buildings
Will be outside in all types of weather including heat, cold, rain, snow, and icy conditions
Will drive company vehicle during the day and night conditions