Franziska Fleischer

Franziska Fleischer has extensive work experience in the field of Customer Success. Franziska currently holds the position of Customer Success Director EMEA at Siemens Digital Industries Software, where they are responsible for building a Customer Success business and shaping the transformation of the business model to software-as-a-service (SaaS). Franziska'srole involves introducing new SaaS offerings and driving digital transformation for customers.

Prior to their current role, Franziska worked as an Independent Consultant on customer success strategy for Alasco, a Munich-based company focused on creating higher quality and affordable housing.

Before that, Franziska worked at Autodesk, where they held various roles in Customer Success. Franziska served as the Leader of Customer Success EMEA, leading a team of managers and Customer Success Managers across European countries. Franziska also worked as a Senior Manager, leading a team of Customer Success Managers in Central and South Europe, and as a Team Manager, managing a team of account managers during Autodesk's business model transformation.

Franziska's experience at Autodesk also includes roles such as Premium Support Services Manager for Central and South Europe, where they were responsible for increasing revenue and maximizing customer success, and Central & Southern Europe Team Leader.

In addition to their tenure at Autodesk, Franziska has previous work experience as an Application Engineer at Bentley Systems, an Account Manager Germany at Transoft Solutions Inc., and as an Intern at Bayer and GfK Marketing Services.

Overall, Franziska Fleischer has a strong background in Customer Success and has played key roles in driving customer outcomes, implementing technology solutions, and leading teams in various organizations.

Franziska Fleischer's education history begins with their completion of the LUMA Fundamentals program at the LUMA Institute, which occurred before the year 2016. Franziska then pursued a Diploma in International Management at Fachhochschule Hof from 2000 to 2005. During this time, they also participated in an Erasmus program at the Universidad de Alicante in 2002 and 2003, focusing on the field of study of Administration and Business Management.

In terms of additional certifications, Franziska obtained a certification in "Strategy in the Age of Digital Disruption" from INSEAD Executive Education in November 2021. This certification provided their with an understanding of how digital advancements can disrupt value propositions and the importance of balancing strategic agility in the digital world with long-term perspectives for building key resources.