Anna Alton

Anna Alton is an experienced professional with a robust background in mediation, service delivery, and relationship management across various sectors. Currently serving as a Court Mediator at the Alberta Court of Justice since April 2019, Anna also holds the position of Manager, Service Delivery at the Alberta Energy Regulator, where responsibilities include leading the implementation of IT services and best practices. Previous roles include Business Relationship Manager and Manager of various IT service teams at AER, and Business Analyst at the University of Calgary, where improvements in admissions processes were achieved. Anna's early career includes notable positions such as Director of Customer Service at Belfast International Airport and Call Centre Manager at BT Group. Academically, Anna has a Bachelor's degree in Psychology from the University of Calgary and has pursued multiple certifications in conflict resolution, facilitation skills, and emotional intelligence.