Paula Demark

Paula Demark's work experience is as follows:

- From 2011 to the present, they have been the Vice President of Patient Services at Alliance HealthCare Services.

- From 2008 to 2011, they worked at Highmark Blue Cross Blue Shield, first as the Director of Performance Management and Improvement, and later as the General Manager of Partner Operations.

- From 2006 to 2008, they were the National Director at Cigna, where they were responsible for the integration and optimization of eight call center sites.

- From 2004 to 2006, they worked at United Healthcare as a Project Director, focusing on the integration and improvement of call center operations.

- From 2004 to 2006, they also held the position of Director at UnitedHealth Group.

- In 2003, they served as the National Command Center Manager at Humana, where they established and implemented best practice procedures for call center management.

- From 2000 to 2002, they were the Director of Customer Care at Nextel Partners, overseeing the daily operations and expansion of call center sites.

- From 1996 to 2000, they worked at Sprint as a Unit Manager, responsible for opening a new call center and implementing performance management and resource management practices.

- From 1990 to 1995, they were the Customer Service Manager at Melody Farms.

Overall, Paula Demark has extensive experience in call center management, operational improvement, and project leadership in the healthcare and telecommunications industries.

Paula Demark earned a Bachelor of Arts (BA) degree in Marketing from Eastern Michigan University, which they attended from 1981 to 1989. Paula later pursued a Master of Business Administration (MBA) degree with a focus on Marketing from Wayne State University from 1990 to 1993. Prior to their undergraduate studies, they completed General Studies at the University of Michigan from 1976 to 1978, but did not receive a specified degree.