Yehia A. M. Serag

Yehia A. M. Serag possesses extensive experience in customer relationship management and analytics, currently serving as the CRM and Analytics Manager at almentor since September 2020, where responsibilities include developing CRM strategies and optimizing the system for customer engagement and data integrity. Previously held roles at almentor include Growth Specialist and Projects Business Applications and Reporting Supervisor, focusing on customer support, content development, and master data management. Prior to almentor, Yehia worked at Majorel as a Senior Subject Matter Expert for the Uber Voice account and as a Subject Matter Expert for the Uber Backoffice account. Early career experience includes managing sales at Oryx Leather Co. A Licentiate degree in English Language and Literature was obtained from Tanta University between 2011 and 2015.