Colleen Beers

With nearly 30 years of experience in strategic direction and daily processes, Colleen is President of North America and Europe for Alorica. In this role, she is responsible for employees and sites across the region, while managing operations to best serve the company's clients.

Colleen is the embodiment of Alorica’s promise of Passion, Performance and Possibilities. She began her career on the frontlines, taking calls as an agent—and has worked her way up ever since.

Previously, Colleen served as Senior Vice President of Operations at Alorica. Under her leadership, Alorica achieved year-over-year growth, diversified its lines of business within targeted accounts and improved the new-client implementation process. Colleen has also been an outspoken supporter of the need to champion, support and promote women internally at Alorica.

Prior to joining Alorica, Colleen was Vice President of Call Center Solutions at Harte-Hanks, and worked in a variety of roles including Client Services, New Logo Sales and Training for ACS, Teleperformance and Aegis. She successfully transformed contact center programs, centers and regions—all to deliver on expectations and position her clients with competitive advantages.