Raghavendra Urs

Raghavendra Urs is an experienced professional currently serving as Client Success Director - Leadership Engagement & Readiness at Alorica since March 2023. Previously, Raghavendra held various leadership roles at IBM from March 2011 to March 2023, including Special Projects & Ops Enablement Leader and Second Line Manager for Quality & Delivery Excellence. Prior experience includes a tenure as Senior Manager - Operations & Process Excellence at Firstsource Solutions Limited from January 2007 to March 2011, where Raghavendra focused on process improvement and customer satisfaction. Raghavendra began the career at FirstRing India Pvt Ltd as a Customer Service Representative in 2002 and advanced to Assistant Manager - Operations at CLI3L E-Services Ltd, overseeing multiple teams. Raghavendra holds a Bachelor of Engineering in Information Technology from Bangalore University and a Global Certificate in Data Science Foundation and Artificial Intelligence from Accredian.