Johanna Mina

Johanna Mina is an accomplished support manager with extensive experience in managing support staff and performance metrics across multiple companies. Currently at Alvaria, Inc. since May 2021, Johanna oversees support team operations. Previously, at Noble Systems from April 2014 to May 2021, Johanna focused on similar responsibilities, including training and performance tracking. Additional roles include Senior Specialist at Accenture, where Johanna implemented process improvements, and various supervisory positions at Sykes Asia and Sykes Marketing Services, managing operations and team performance. Johanna's career began at ICT Group, Inc. providing executive assistance and customer satisfaction support, followed by a managerial role at Capitol Wireless Inc. Johanna holds a Bachelor of Arts in Mass Communications from Saint Scholastica's College and a Bachelor of Science in Business Administration from California State University, Dominguez Hills.