Qiuting Hu

Qiuting (Emma) Hu is an accomplished professional currently serving as Manager of Service Recovery Analytics at American Airlines since March 2015. Hu's expertise encompasses various roles within the company, including Senior Analyst positions in Decision Support System, Operations Planning and Performance, as well as Forecasting and Optimization in Network Planning and Strategy. Significant contributions include the design and implementation of a price elasticity of demand module for the revenue optimization system, enhancing annual revenue significantly, and recalibrating an overbooking system generating substantial annual revenue. Qiuting holds a Master's Degree in Operations Research from Georgia Institute of Technology and a Bachelor's Degree in Statistics and Mathematics from Iowa State University.