Williams MONTCHO

Williams Montcho has extensive work experience in customer service and support roles. In 2012, they began their career as a Server for Sofitel Le Scribe Paris Opéra, where they welcomed and served customers during breakfast. Williams then worked as a Chef de Rang Banquet at Hyatt Regency from 2015 to 2016, ensuring smooth service and supervising customer satisfaction during various events. In 2016, they joined Groupe Pierre & Vacances - Center Parcs as an Agent Back Office, handling customer requests and managing modifications and cancellations. From 2016 to 2017, they served as a Chargé de Qualité et Incidents Clients at Sodexo, where they addressed complex complaints and supported customers throughout the resolution process. Williams also worked at Sodexo Benefits and Rewards Services as a Chargé d'Assistance Bénéficiaire, handling complex beneficiary claims and implementing proactive actions for issue resolution. Williams then joined Up Coop as a Chargé de Relation Client, managing level 2 B2B customer requests and coordinating with different internal departments. Most recently, they joined Angell as a Customer Support Specialist in 2021. Overall, Williams Montcho has demonstrated a strong commitment to customer satisfaction and problem resolution throughout their career.

Williams Montcho received their Licence in Management international from Université du Littoral Côte d'Opale in 2013-2014. Williams then pursued their Master 1 in Management en entreprises at ISEE Business School from 2015 to 2016. Finally, they completed their Master 2 in Management et développement des entreprises at ESAM School of Advanced Management and Finance from 2016 to 2017.