Angelica Surra

Principal Customer Success Manager at Anthology

Angelica Surra has a diverse work experience spanning over several years. Angelica is currently working at Anthology Inc, where they hold the position of Principal Customer Success Manager since January 2024. Prior to this, they worked as a Senior Client Experience Manager at the same company from October 2022 to January 2024.

Before joining Anthology Inc, Angelica worked at Blackboard as a Client Experience Manager, focusing on North America Higher Ed, from January 2021 to October 2022. Angelica also worked as a Renewal Account Executive, Higher Ed, from February 2017 to January 2021.

Angelica's previous roles include working at Parchment Inc. as an Account Executive from June 2015 to February 2017. Angelica also worked at Blackboard as a Customer Development Manager, Education Services, for a brief period from February 2015 to June 2015, during which they achieved a 30% increase in penetrating top target accounts.

Their earlier experiences include working as an Account Management Associate, Member Services, at The Advisory Board Company from September 2013 to February 2015. Angelica also served as a Business Consultant at Via Medica International from February 2014 to September 2014.

Angelica's work history further includes positions such as Fine Dining Server at Del Campo from June 2013 to March 2014 and Server at Del Frisco's Restaurant Group from August 2012 to August 2013.

Angelica also gained experience working in the political sector as a Legislative Assistant for Frank Dermody at the PA House of Representatives from June 2012 to September 2012.

Angelica's earliest work experience dates back to their time at Clark University, where they held the position of Office Assistant from October 2009 to June 2012. Additionally, they served as the Orientation Coordinator for Social Events from June 2011 to February 2012, organizing social events and collaborating on a marketing strategy for incoming students.

Angelica Surra studied Political Science at Clark University. Angelica also attended Birkbeck, University of London in 2011, where they focused on Political Science and Government.

Links

Timeline

  • Principal Customer Success Manager

    January, 2024 - present

  • Senior Client Experience Manager

    October, 2022

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