Carlos Miguel Reyes

Carlos Miguel Reyes has a diverse work experience in the IT field. Carlos Miguel started their career in 2007 as an IT Helpdesk L2 at TeleTech, where they managed a team and oversaw the dispatching process for hardware under warranty. Carlos Miguel then moved on to Dell as a Senior Service Desk Analyst, where they provided technical support and worked on the ITIL process.

In 2010, Carlos worked as a Help Desk Specialist at Flex, followed by a role as a Technical Support Analyst at Hildebrando in 2011. There, they were responsible for maintaining information availability and managing hardware and software support.

Carlos joined Tata Consultancy Services in 2012 as a Software Packaging/VMware Specialist, where they assisted in package creation and implementation. Carlos Miguel then worked at IBM from 2013 to 2016 as a System Administrator, managing over 160 remote servers and troubleshooting various operating systems.

From 2016 to 2018, Carlos held the position of Jefe de IT at Vorwerk Autotec de México SA de CV. Carlos Miguel was then hired by UMC Electronics Mexico in 2018 as a Senior IT Supervisor, leading the creation of the IT team and implementing various technologies.

Currently, Carlos works at APM Terminals, where they have held several roles. Carlos Miguel started as an IT Manager, focusing on technology strategy and successfully delivering network segregation and cybersecurity plans. Carlos Miguel then became the LAM Digital Operations Lead, responsible for leading standard solution implementations in Latin American terminals. Carlos is currently serving as the Strategy and Planning Lead, overseeing projects and leading a multi-location and multi-cultural team.

Carlos Miguel Reyes completed a Licenciatura in Informática at Universidad siglo XXI UNISO from 2008 to 2012. Prior to that, from 2003 to 2006, they obtained a degree in Information Systems technician from Conalep, specializing in Information Technology.