Maria Paula Jerez

Maria Paula Jerez has a diverse background in customer service and support, with experience spanning several companies. Currently, Maria Paula is working in Customer Care at Appgate since February 2023. Previous roles include Agent Specialist at Conduent from March 2022 to January 2023, Customer Support Specialist at Sitel Group from January 2020 to April 2022, and a customer service representative at Sitel Colombia from January 2020 to January 2023. Earlier experience includes a bilingual customer service agent position at Concentrix from June 2017 to June 2018 and a customer service role with Concentrix from March 2016 to October 2016. Maria Paula holds a degree from Universidad de La Salle, completed between 2017 and 2020, and possesses strong verbal and written English skills, along with a focus on problem-solving in customer service scenarios.