Sarah Mortimer

Sarah Mortimer has extensive work experience in customer success management. Sarah started their career as an intern at the U.S. Department of Commerce- International Trade Administration in 2010. After that, they worked as an administrative assistant at Signature Financial Partners from January 2011 to June 2011. In 2013, they became a key holder at Talbots, where they maintained a client book and fostered lasting relationships with customers.

Sarah's career in customer success management began in 2014 when they joined Carahsoft Technology Corp. as an account representative. In this role, they managed and maintained the United States Army and Air Force accounts, focusing on Adobe digital marketing products. Sarah successfully managed multi-million-dollar joint-agency license agreements and generated qualified leads.

In 2015, Sarah joined TrackMaven as a customer success manager, where they completed quarterly business reviews and conducted in-depth analysis to provide custom insights and recommendations for improving customers' marketing content. Sarah also trained new users on the TrackMaven application.

From 2016 to 2017, Sarah worked at IAM Cloud as a senior customer success manager and later as the head of customer success. In these roles, they maintained relationships with over 250 customers and achieved an overall customer retention rate of 92%. Sarah also partnered with implementation managers to develop successful onboarding strategies and managed customer feedback.

Sarah then joined SafetyCulture in 2017 as a customer success manager and later as an account manager in the construction and manufacturing industry. Sarah contributed to growing the EMEA iAuditor customer base and successfully retained and grew a portfolio of 60 customers through trust and active prospecting.

In 2019, Sarah became a customer success manager at Mobysoft Ltd, where they managed a portfolio of 30 RentSense customers and led the implementation and administration of Gainsight. Sarah shaped customer lifecycle journeys and processes and nurtured expansion leads for the account director team.

Most recently, Sarah worked at Nivo as a senior customer success manager. Sarah developed and implemented a customer success program that included creating strategies, hiring and managing customer success managers, training the team, and increasing customer engagement and retention. Sarah successfully delivered over £1 million in annual recurring revenue (ARR) and increased NPS scores by 30% in six months.

Currently, Sarah is a senior customer success manager at AppLearn®, where they continue to apply their expertise in managing customer success and driving customer engagement and retention.

Sarah Mortimer's education history includes a Master's Degree in History from The University of Manchester, which they obtained in 2012-2013. Prior to that, they attended Jesus College, The University of Oxford in 2011-2012, but the specific degree obtained during that time is not provided. Sarah also holds a Bachelor's Degree in History from George Mason University, earned between 2009 and 2012. In 2008-2009, they attended Boston University, although no specific degree or field of study is mentioned. Sarah Mortimer completed their secondary education at Chantilly High School, where they obtained an Advanced Studies Diploma in 2004-2008.

In addition to their academic qualifications, Sarah Mortimer has obtained a certification as a Certified Customer Success Manager (CCSM) Level 1 from SuccessCOACHING in March 2020.