Eric Torgerson

Eric Torgerson is an experienced customer support and operations leader, currently serving as Customer Support Manager at Apriva since May 2023, where responsibilities include developing operational strategies and managing a 24/7 help desk. Previously, Eric worked as a Project Manager at Maximus, overseeing projects to ensure timely and budget-compliant delivery with a focus on client satisfaction. As Director of Operations at Pearl Interactive Network Inc., Eric collaborated with executive management to optimize efficiency and enhance client satisfaction through strategic goal setting and process development. Eric's extensive background also includes senior roles at Concentrix, TeleTech, Bank of America, and MCI, emphasizing a strong track record in operational management and project delivery within fast-paced environments. Eric holds a Bachelor of Science degree in Industrial and Organizational Psychology from Briar Cliff University.