Suzy Heikkila

Suzy Heikkila has a diverse work experience spanning over several companies and roles. Suzy started their career at SIGNET Electronic Systems, Inc as a Service Manager in 1995. Suzy then worked at Thomson Reuters as a Project Manager from 1998 to 2000.

From 2000 to 2006, Suzy worked at AT&T as a Service Manager where they supported senior management and oversaw IT/Technology escalations for Fortune 100 clients. Suzy achieved the Service Legends Award in FY2001 for delivering outstanding service during a challenging period.

Following that, Suzy joined BT Conferencing in 2006 as a Global Service Manager. Suzy'sresponsibilities included acting as the central point of contact for client support services and planning/manage projects involving clients' infrastructure.

In 2014, Suzy joined Carousel Industries as a Service Delivery Manager. Suzy later became a Senior Manager - Service Delivery and then a Director - Service Delivery Management. In these roles, they managed service delivery teams, developed relationships with key clients, and implemented operational improvements.

Starting in 2019, Suzy became a Business Owner of The Sunflower Studio, where they spearheaded the GTM strategy, business plan, and SWOT analysis. Suzy automated online orders, managed vendor relationships, and maintained the company's online presence.

Most recently, Suzy joined Aqueduct Technologies, Inc. in 2023 as a Senior Project Manager. Details about this role were not provided, but it builds upon their extensive experience in project management and service delivery.

Suzy Heikkila attended Massasoit Community College from 1990 to 1992, where they obtained an Associate of Science (AS) degree in Business Administration and Management, General. Following their time at Massasoit Community College, there is no further information available regarding their educational pursuits or degree completion.

In terms of additional certifications, Suzy Heikkila obtained the "Intentional Leader" certification from Tim Hebert - Dirigo Leadership Consulting in December 2020. Moreover, they obtained the "IT Information Library Foundations Certification (ITIL) 4" from PeopleCert in August 2020.