Tyler Kirane has a strong background in technical support and customer service roles. At Artera, Tyler has shown significant improvement in resolution and response times by implementing efficient processes and technology solutions. With a history of managing and training teams, Tyler has consistently exceeded service level agreements and enhanced overall customer satisfaction. Prior to Artera, Tyler held positions at iRobot, Brox Industries, Kronos, and various other tech companies, where Tyler managed help desk queues, provided technical support, and developed training programs. Tyler's expertise in troubleshooting complex technical issues and mentoring junior team members highlights a commitment to service excellence and professional development.
April 1, 2024 - present
March, 2022
November, 2021