Mark Thomson

Mark Thomson has extensive experience in various roles related to customer success and support. Mark is currently working as the Vice President of Customer Success at Artera. Prior to this, they held the position of Vice President of Customer Success and Support at TigerConnect.

In their previous roles, Mark Thomson worked at Navigate360 as the Vice President of Customer Success & Strategic Initiatives, where they led the organization's restructuring and guided teams of customer success managers. Mark also served as the Vice President of Customer Success, Operations, Training, and Support at New Innovations, Inc., overseeing post-sales activities and coordinating organizational strategy.

Before that, Mark Thomson worked at Ellucian, first as a Director of Customer Success, where they developed a global team and implemented metrics to track customer adoption and growth rates. Mark also worked as a Senior Customer Success Manager, responsible for managing customer engagements and ensuring quality service delivery.

Mark Thomson has also gained experience at Laureate Education, Inc. as a Senior Consultant, managing ERP/SIS implementation projects and providing advice to senior management. Mark later joined Ellucian again, serving as a Senior Consultant and a Director of Administrative Systems.

Earlier in their career, Mark Thomson worked as a Lead Analyst Developer at Kent State University and as a Lead Application Analyst Developer at GOJO Industries. Mark also served as an Adjunct Instructor at FORTIS Colleges and Institutes.

Overall, Mark Thomson has a comprehensive background in customer success, support, and operations, having held various leadership positions and successfully driving organizational growth and customer satisfaction.

Mark Thomson earned a Master of Science (MS) in Information Architecture Knowledge Management from Kent State University in 2008. Prior to that, they completed their Bachelor of Business Administration (BBA) in Management Information Systems at Kent State University in 2001. Additionally, they received military law enforcement training in the United States Marine Corps in 1997. Mark completed their high school education at Holy Name High School in 1992.