Shannon F.

Shannon F. has extensive experience in customer operations and customer success roles, working for companies such as ASCEND, Nauto, Verizon Connect, Fleetmatics, AT&T, and SBC. Shannon is currently the Director of Customer Operations at ASCEND, where Shannon leads a team of Success Managers dedicated to providing services that enhance customer experience and promote safety. Prior to this, Shannon held positions such as Head of Customer Success at Nauto and Senior Manager at Fleetmatics. Shannon has a proven track record of managing teams and ensuring exceptional customer service.