Anthony Hall, CIP

Anthony Hall, CIP, has a diverse work experience spanning multiple companies and roles. Anthony has most recently been working as a Customer Success Manager at Asset Class since June 2022. Prior to that, they served as a Service Desk Manager at Ergo from November 2020 to June 2022.

Before joining Ergo, Anthony worked at Allianz Care, where they held the position of Helpline Team Leader from October 2017 to November 2020. In this role, they managed a team of up to 15 Contact Centre Associates and ensured adherence to established procedures, key performance indicators (KPIs), service level agreements (SLAs), and quality standards. Anthony also provided training, development, and support to the team and allocated associates to optimize service provision.

Anthony's tenure at Allianz Care also includes a brief role as a Senior Helpline Officer for two months. In this position, they assisted Team Leaders in achieving and maintaining service level agreements, mentored new helpline officers, and effectively handled customer escalations.

Prior to their time at Allianz Care, Anthony worked at Sysnet Global Solutions as a PCI Compliance Officer from September 2015 to September 2017. In this role, they supervised PCI Compliance Associates, provided coaching and technical assistance, and handled client requests, emails, and cases as second in command to the team manager.

Overall, Anthony Hall, CIP, has gained extensive experience in customer support, team management, and compliance throughout their career.

Anthony Hall, CIP has a strong educational background in the insurance industry. Anthony obtained their Certified Insurance Practitioner (CIP) designation from The Insurance Institute in 2019, specializing in insurance. Additionally, Anthony holds an Accredited Product Advisor certification from The Insurance Institute, focusing on Private Medical Insurance.

In addition to their formal education, Anthony has pursued further certifications to enhance their skills and knowledge. In March 2021, they obtained the ITIL Foundation Level certification from LanguageCert (PeopleCert Qualifications Ltd). This certification demonstrates their competence in IT service management practices. Prior to that, in January 2021, Anthony completed the "Intro to Service Management with ITIL® 4" course provided by LinkedIn. Moreover, they also obtained the "Leading Change" certification from LinkedIn in the same month, indicating their proficiency in managing and implementing organizational changes effectively.

Overall, Anthony Hall, CIP possesses a well-rounded education history and continues to actively pursue additional certifications to stay up-to-date with industry standards and improve their professional capabilities.