Michele Sawyer

Michele Sawyer is an experienced Technical Writer at AMI since January 2023, with a strong background in IT and service management. Previously, Michele served as a System Administrator at Tata Consultancy Services, focusing on ServiceNow consulting for multiple companies. Michele's experience at Sears Holdings Corporation includes roles as a ServiceNow Technologist and Senior Analyst for Continual Service Improvement, emphasizing process governance and ITIL methodology. Earlier career positions include Senior Service Desk Specialist at Chamberlain and Help Desk Specialist at MPC Products, showcasing a commitment to customer support and IT service excellence. Michele holds an Associate degree in Computer Networking from Joliet Junior College.