Robert Kirby

Robert Kirby has extensive work experience in various roles. Robert started their career in 1993 as a Credit Analyst at Community Light and Sound. Robert then worked as a Customer Service Supervisor at Globe Ticket and Label Company from 1995 to 2001. From 2002 to 2005, they served as a Help Desk Analyst at Vital Computer Resources. Robert then joined Futura Services as a Senior Support Analyst from 2005 to 2009, where they provided second-level support for various software programs and led projects for testing and training. From 2009 to 2015, they worked as an IT Enterprise Client Services Program Manager at PCN, Inc., where they managed various projects and implemented performance metrics. Robert then moved to Amtrak as a Problem Manager/ITIL Process Management, where they owned the organization's RCA/Problem Management Process and achieved significant improvements in RCA delivery time and problem resolution time. Their most recent role is as an Asset Manager at Net2Source Inc. from 2016 to 2017. Currently, Robert Kirby is working as an M5 Customer Care Manager at AssetWorks LLC, starting in 2017.

Robert Kirby obtained a Bachelor's degree in Management/Marketing from Holy Family University, where they studied from 1994 to 1998. Robert further pursued higher education by completing a Master's degree in Information Systems Management at Holy Family University from 2005 to 2007.