Application Analyst (fresh Grad Is Welcome)

Main objectives and Summary

You will be working within a team performing web developments for HQ company, National Bank of Canada.

• Ensure level 1 and level 2 support resources are informed of new functionalities and releases
• Coordinate between stakeholders to ensure everyone (including the end user) is informed of issues, including impact, severity, and priority.
• Oversee and assign defects to the appropriate backlog and monitor the number of defects in Production by severity.
• Contributes to the execution of service desk processes, consistently improving the efficiency and efficacy of the support structure.
• Understand end-to-end monitoring and alerting on all critical aspects to ensure SLAs and ensure there are proactive notifications of possible issues for all systems; particularly with AWS, Datadog and Splunk.
• Identifying and raising risks, issues and impediments facing the team in its work, and make recommendations for resolution.
• Contributes to the resolution of tickets and issues raised by customers.
• Contributes to the execution of manual tasks, specifically data loads/extracts, corrections and manipulations.

Mandatory

• Bachelor’s Degree or higher in Computer Science, Computer Engineering, Information Technology, or Computer related field
• 0-2 years of experience in IT field, willing to support the application as 2nd tier support (Fresh Grad is Welcome)
• Able to write SQL query.
• Knowledge of solutions, especially web application.
• Ability to monitor and control progress against action plans and process documentation.
• Knowledge of ITSM principles.
• Experience with complex integration and data migration principles, such as use of APIs and ETLs.
• Analytical, problem solving, communication and interpersonal skills.
• Knowledge of software development lifecycle, DevOps principles, and Agile methodology.
• Able to attend late night meeting every day with flexible working hour
• Fluent in written and spoken English.

Nice to have

• Previous experience working with a Western company.
• Previous experience working with remote team.
• Experience in Level 2 and/or level 3 support.
• Knowledge of SQL, JIRA and Confluence.
• AWS and ITIL Certifications.

What you will get from ATA IT

• 14 days’ vacation in the first year
• Health insurance for staff & families
• Life insurance
• Dental fees for staff & families
• Provident fund
• Monetary Assistance (Childbirth, Funeral, Basket Visit)
• Annual Party
• Annual Health check
• Monthly Activities- Staff Birthday & Company Activities
• Social discussion & sharing knowledge.
• Multi-national company with flexible working hours, but professional company culture
• Hybrid work from home policy