William Carlson

William Carlson is an experienced professional in customer support and technical engineering, currently serving as a Customer Support Engineering Manager at athenahealth since March 2019, after progressing from a Senior Customer Support Engineer role. Prior to athenahealth, Carlson held similar positions as a Senior Customer Support Engineer at Virence Health and worked as a Technical Analyst at GE Healthcare, providing tier 2 support for various healthcare applications. Additional experience includes serving as a Tier Two Network Engineer at AT&T, where connectivity issues were diagnosed and resolved, and as a Website Design/eLearning Developer at MOVINGEDU.COM, overseeing the development of eLearning courses. Carlson also held leadership roles such as U.S. Operations Manager at Relocation Management Systems and System Administrator/Team Lead at Electronic Data Systems, managing server operations for major clients. Education includes studies at Concordia College-New York and DeVry in Las Colinas, Texas.