David Vest

David Vest is an accomplished IT professional with extensive managerial experience in service desk operations and customer support. Currently serving as the Manager of the IT Service Desk at Atlas Air since October 2020, David has a proven track record of driving performance improvements and enhancing customer satisfaction, overseeing operations for a 24x7 contact center with significant call volume. David's earlier roles include Technician Supervisor at Goodman Solutions, Service Desk Operations Manager at Belcan, and MS Operations Center Manager at CBTS, where innovative process implementations and team development led to substantial advancements in operational efficiency. With a Bachelor of Business Administration from Northwood University and an Associate of Arts and Sciences from Morehead State University, David combines technical expertise with strong leadership capabilities.