Call Center Team Lead-jl-p1

About Atlas Systems

Atlas Systems, established in 2003, is a leading IT services company that prides itself on delivering innovative technology solutions across various industries. Celebrating 20 years of excellence, the company focuses on digital transformation, cloud & infrastructure services, health provider directory management, and third-party risk management. Atlas Systems is committed to expanding capabilities and delivering tailored solutions that address the unique challenges of its clients​​​​​

Job DescriptionWe are seeking an experienced Call Center Supervisor to lead our remote customer service team. In this role, you will oversee daily operations, mentor staff, and ensure high-quality service, reporting directly to the Call Center Manager.

Please click on the below link to apply for this position:

https://atlas.bamboohr.com/careers/377

Responsibilities

• team Management: Lead, mentor, and motivate the team to achieve performance goals;

• performance Monitoring: Track and evaluate metrics; implement improvement strategies;

• operational Efficiency: Streamline processes to boost efficiency and reduce costs.

• Customer Service Excellence: Ensure exceptional service; handle escalated complaints and solutions;

• reporting and Analysis: Generate and analyze reports on performance and productivity;

• compliance and Quality Assurance: Ensure adherence to policies and regulations; conduct quality checks;

• continuous Improvement: Implement initiatives to enhance call agents’ work experience and daily operations;

• handle outbound and inbound calls, interacting with medical offices, healthcare providers, and office administrators. Read scripts to verify and update affiliated provider data, perform data entry and maintain confidentiality;

Requirements

• 2-5 years of management experience in a call center environment;
• bachelor’s degree/diploma in business administration, management, or related field preferred;
• proven leadership and excellent communication skills;
• strong problem-solving and decision-making abilities;
• proficiency in call center software, CRM systems, and Microsoft Office;
• strong analytical skills with data interpretation capability;
• commitment to delivering exceptional customer service;

What We Offer

• Flexible and remote work option;
• a dynamic and supportive work environment that fosters innovation and growth;
• market competitive salary and benefits package;

Atlas Systems is dedicated to fostering a culture of respect and integrity while unlocking the potential of its team members. If you are passionate about leading a customer service team and want to contribute to our journey of digital transformation, we would love to hear from you.