Customer Service · Piedmont, Italy
About Atlas Systems
Atlas Systems, established in 2003, is a leading IT services company that prides itself on delivering innovative technology solutions across various industries. Celebrating 20 years of excellence, the company focuses on digital transformation, cloud & infrastructure services, health provider directory management, and third-party risk management. Atlas Systems is committed to expanding capabilities and delivering tailored solutions that address the unique challenges of its clients
Job DescriptionWe are seeking an experienced Call Center Supervisor to lead our remote customer service team. In this role, you will oversee daily operations, mentor staff, and ensure high-quality service, reporting directly to the Call Center Manager.
Please click on the below link to apply for this position:
https://atlas.bamboohr.com/careers/377
Responsibilities
team Management: Lead, mentor, and motivate the team to achieve performance goals;
performance Monitoring: Track and evaluate metrics; implement improvement strategies;
operational Efficiency: Streamline processes to boost efficiency and reduce costs.
Customer Service Excellence: Ensure exceptional service; handle escalated complaints and solutions;
reporting and Analysis: Generate and analyze reports on performance and productivity;
compliance and Quality Assurance: Ensure adherence to policies and regulations; conduct quality checks;
continuous Improvement: Implement initiatives to enhance call agents’ work experience and daily operations;
handle outbound and inbound calls, interacting with medical offices, healthcare providers, and office administrators. Read scripts to verify and update affiliated provider data, perform data entry and maintain confidentiality;
Requirements
What We Offer
Atlas Systems is dedicated to fostering a culture of respect and integrity while unlocking the potential of its team members. If you are passionate about leading a customer service team and want to contribute to our journey of digital transformation, we would love to hear from you.