Felipe Francisco

Felipe Francisco currently serves as a Senior Support Engineer at Atlassian and e-Core since July 2022, previously holding the role of Information Technology Support Coordinator at HCL Technologies from April 2017 to June 2022. Felipe's experience includes managing a 24x7 operations team utilizing the ITIL framework and ServiceNow, and overseeing network and security teams, handling a diverse workforce, and operating IT infrastructures involving both Windows and Linux servers. Previous roles include Network Administrator at Grupo Digicon S.A from March 2013 to April 2017 and Técnico em Informática at Worker Engenharia from May 2011 to April 2013. Felipe holds a degree in Information Technology Management from Estácio (2018-2021) and has completed an English course at EF Englishlive (2015-2016).