Customer Service · Full-time · Calgary, Canada · Remote possible
About You You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.
About Attabotics Attabotics is the world’s first 3D robotics supply chain system for modern commerce. Inspired by the framework of ant colonies, Attabotics replaces the rows and aisles of traditional fulfillment centers with a patented storage structure and robotics shuttles that utilize both horizontal and vertical space, reducing a company’s warehouse needs by 85%. By empowering retailers to place fulfillment centers near high-density urban areas, Attabotics helps create jobs and decrease carbon emissions by closing the last-mile delivery gap. Attabotics is a TIME Magazine Most Innovative Company special mention, CNBC Disruptor, and one of Fast Company’s world’s 50 most innovative companies. Attabotics is based in Calgary, Alberta, Canada, with fulfillment centers across the United States and Canada.
The Role The Technical Support Center (TSC) serves as the first line of defense against system disruptions and failures. The TSC team are responsible for proactively monitoring multiple networks for conditions that may require special attention to avoid degraded service.
Reporting to the VP Operations, you will oversee the activities of the TSC team to ensure the smooth running of Attabotics’ collection of systems, which include PLC, software, electrical, mechanical and structural components. As a people leader, you will be responsible for building and inspiring a high-performing team to ensure we are keeping pace with service demands.
This position can be located in Calgary or has the ability to be fully remote from any North American location.
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