Ed Nowakowski

Ed Nowakowski is an experienced professional in IT service management and operations, currently serving as the Director of the Operations Center at Availity since July 2025. Prior to this role, Ed held the position of Senior Director of IT Services at HealthEquity, where responsibilities included overseeing various ITIL processes and ServiceNow administration. Ed has also managed IT service management practices and projects at Reynolds Consumer Products and United Airlines, focusing on continuous improvement and service delivery. Early career experience at IBM involved consulting and project management within IT service management. Ed holds a Bachelor of Science degree in Information Technology from Rensselaer Polytechnic Institute.