Delia Todman

Delia Todman is an experienced professional currently serving as the Head of Customer Experience at Aviva since March 2012, where Delia collaborates with customer operations, insight, and change leaders to enhance customer journeys. Prior to joining Aviva, Delia held various positions at Accenture from October 2006 to March 2012, including Head of Shared Services, Business Architect, Integration Lead, and Head of HR Operations, as well as Organisation Performance and Design Lead and Client Relationship Manager. Delia also gained experience as a Project Manager at the Department of Health for a brief period in 2006 and worked as a Recruitment Consultant at Angela Mortimer from July 2004 to May 2006. Delia obtained a BA Hons in History from the University of Birmingham between 2000 and 2003.