Jodie Marshall

Jodie Marshall has extensive experience in the financial services sector, having worked at Aviva since November 1996 in various roles. Currently serving as the UKLH RCA & Operating Model Lead, Jodie has previously held positions such as Governance and Assurance Project Manager, Complaints Governance and Change Leader, and several team leader roles focusing on Corporate Complaints, Auto Enrolment, Financial Adviser Contact, and New Business Individual Pensions. With experience that spans over two decades, Jodie began as a Customer Service Representative and progressed to a Customer Service Consultant and Pension Trainer, demonstrating a strong commitment to customer service and operational excellence. Jodie completed education at Silverdale from 1991 to 1996.