Lorraine Schumacher

Lorraine Schumacher, CCXP, is a seasoned customer experience professional with extensive expertise across various industries. Currently serving as a CX Executive Advisor at Farlinium and an CX Industry Advisor at KPMG, Lorraine provides valuable insights into customer experience and Voice of the Customer strategies. Lorraine's previous role as a Customer Experience Management Evangelist at Clarabridge involved educating clients on the significance of customer experience. With a strong background at Verizon, Lorraine held multiple leadership roles that focused on marketing transformation, customer intelligence, service strategy, and product development. Lorraine began their career in operational roles at Sterling Inc. and holds a degree from Baldwin Wallace University.