Mercy Makinde

Mercy Makinde is a seasoned business analyst with extensive experience in digital transformation and process optimization within diverse sectors, including financial services and non-profit organizations. Currently serving as a Product Business Analyst at AXA Health, Mercy has previously held senior roles at Foresters Financial and Principles for Responsible Investment, where key contributions included leading AI implementation and managing stakeholder relationships across 135 countries. With a solid foundation in project delivery methodologies and change management, Mercy has consistently delivered impactful strategic initiatives, including CRM implementations and digital solutions, while fostering stakeholder engagement and facilitating cross-departmental collaborations. A graduate of the University of Lagos with a Bachelor's degree in English Language and Literature, Mercy's career spans notable roles in customer relationship management and business analysis across leading financial institutions.