Mike Schneider

Mike Schneider has extensive work experience in technical support and information security roles. Mike is currently working as the Manager of Technical Support Services at Axiad since February 2020. Prior to that, they worked at Apple as a PKI Information Security Engineer from September 2019 to February 2020. From November 2017 to October 2018, they worked as a Manager of Technical Support at DigiCert, Inc. Before that, Mike worked at Symantec, where they held various management positions, including Manager of Technical Support from December 2015 to November 2017, Associate Manager from December 2012 to December 2015, and Supervisor of Technical Support from August 2010 to December 2012. Mike also worked at VeriSign as a Supervisor of Technical Support from February 2009 to August 2010 and as a Technical Support Engineer from March 2005 to February 2009. Mike started their career as a Field Service Engineer at Next Level Communications from August 1999 to March 2005.

Mike Schneider attended West Valley College from 1996 to 1998, but it is unknown if they obtained a degree or pursued a specific field of study during this time. Mike also attended Los Gatos High and St. Mary's, but there are no details regarding the duration or any degrees or fields of study. In addition to their formal education, Mike has obtained several certifications, including "Building Rapport with Customers" and "Coaching Skills for Leaders and Managers" from LinkedIn in 2022, "CCSP Cert Prep: 1 Cloud Concepts, Architecture, and Design Audio Review" from LinkedIn in 2021, "Leading a Customer Service Team" and "Working with Upset Customers" from LinkedIn in 2020, and "Getting Started as a LinkedIn Learning Admin" and "How to Use LinkedIn Learning" from LinkedIn in 2020. Mike also obtained certifications such as "Critical Thinking," "Leadership Foundations," "Leading with Emotional Intelligence" in 2018, and "New Manager Foundations" in 2013, all from LinkedIn.