Saeed Himour

Senior Support Specialist at Baaz, Inc.

Saeed Himour began their work experience in 2005 as a computer services provider at Al-Ata'a for computer services. In 2006, they joined Orange Jordan as a Technical Support Executive, providing customer technical support in the Internet and Data business unit. In 2008, they became a Call Center Supervisor at XPlus. From 2012 to 2018, Saeed held multiple roles at Contact Center Company, including CC and Back Office Technical Operations Expert and Business to Business Advance Care Project Manager. Since 2018, they have been working at Baaz, Inc. as a Senior Support Specialist, responsible for handling technical issues, end user inquiries, and improving service stability.

Saeed Himour obtained their Bachelor's degree in Software Engineering from Philadelphia University, which they attended from 2001 to 2006. In addition to their degree, they also obtained several certifications including a NetComplete HomePM 4.2 Operator training session from JDSU in February 2012, an IPTV – Invision workshop from Saudi Telecom Company in December 2010, and an Alcatel lucent Technology Building certification from Alcatel-Lucent in January 2010.

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Timeline

  • Senior Support Specialist

    October, 2022 - present

  • Front line Support

    September, 2018