Stephen Graham

Stephen Graham is an experienced IT professional with a strong background in customer service and technical support. Currently serving as the IT Service Desk Team Lead at Balfour Beatty plc since August 2014, Stephen is responsible for ensuring high standards of customer service, managing incident logging through an ITIL-compliant system, and facilitating smooth transitions for users to new desktop and laptop equipment. Prior roles include a Customer Service Representative at Sitel and various positions at Sage UK, where Stephen excelled in ticket resolution and customer satisfaction. With a foundation in Information Technology from South Tyneside College and a history in management at McDonald's Europe Ltd., Stephen demonstrates a robust combination of technical expertise and customer-focused service.