Javiera Valentina Ovalle Toledo

Javiera Valentina Ovalle Toledo is a Business Analyst at Banco Falabella Chile, specializing in customer communication through digital channels, including WhatsApp, since January 2021. With prior experience as a Business Analyst in digitalization and product management focused on customer experience, Javiera has extensive expertise in enhancing customer self-service through digital platforms. Previous positions include roles at VTR and various teaching assistant positions at Universidad de Chile, where responsibilities included process design and analysis of industrial organization topics. Educational background includes a degree in Industrial Engineering from Universidad de Chile and involvement in several projects related to mental health classification and technological integration in businesses.