Thorsten Hackenbroich

Director, Customer Service Operations Excellence Lead at Bayer

Thorsten Hackenbroich serves as the Director, Customer Service Operations Excellence Lead at Bayer since May 2012, overseeing a team focused on enhancing channel partner experiences across 80 countries. With a strong emphasis on operational excellence, Thorsten has led global customer service transformation initiatives and implemented best practices driven by data insights. Previous roles include leadership positions in Order to Cash (O2C) processes, where Thorsten integrated Monsanto's O2C processes into Bayer's ERP for North America and developed standardized global templates. Thorsten's extensive experience at Bayer Cropscience Deutschland GmbH includes managing business support operations, consulting on IT requirements, and leading various projects to enhance sales strategies and CRM functionalities. Thorsten began career as Job Training Management Assistant in Informatics at Bayer and continues education at Euro-FH Europäische Fernhochschule Hamburg.

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