Jana Gersdorf

Senior Customer Success Manager at Bazaarvoice

Jana Gersdorf has a diverse work experience spanning different industries. Jana started their career as an Intern at FIABILIS GEIE, where they worked in the New Market Strategy Department. Following this, they worked as a Freelancer, handling marketing and sales projects.

In 2017, Jana joined Dancewear Central as the Export Sales and Marketing Coordinator, responsible for the German and French markets. Jana then moved on to The Walt Disney Company, where they served as a Website Producer for the German market.

In 2019, Jana joined Photobox as a Merchandising Manager, overseeing the posterXXL division and later taking on the role of Merchandising Manager for Germany. Jana left Photobox in 2021 to join Science in Sport as the Online Trading Manager for Germany.

Currently, Jana is working at Bazaarvoice, starting as a Customer Success Manager and later being promoted to Senior Customer Success Manager. Notably, specific start and end dates are not provided for their current role at Bazaarvoice.

Jana Gersdorf's education history is as follows:

- From 2019 to 2020, Jana attended CIM | The Chartered Institute of Marketing and obtained a Level 6 Diploma in Professional Marketing (Digital Strategy).

- In 2016 and 2017, Jana studied at Robert Gordon University and earned a Master of Science (M.Sc.) degree in International Marketing Management.

- Jana completed their Bachelor of Arts (B.A.) degree in International Business from Hochschule für Technik und Wirtschaft, which they attended from 2013 to 2016.

- Additionally, Jana spent a semester abroad at IPAG Business School in Paris in 2015, studying Business Administration.

- Jana has also obtained various certifications. In December 2020, they completed the Google Analytics for Power Users course offered by Google Analytics Academy. In June 2020, Jana obtained a certification in Pricing Strategy Optimization from Coursera Course Certificates. In May 2020, they obtained an Advanced Diploma in Graphic Design from JANETS and completed the Introduction to User Experience Design course offered by Coursera Course Certificates. Jana also completed a Professional Web Design Course from lead-academy.org in May 2020.

Links

Timeline

  • Senior Customer Success Manager

    June, 2023 - present

  • Customer Success Manager

    September, 2021