Michael de la Rosa

Retail Client Success Manager at Bazaarvoice

Michael De La Rosa MBA has extensive work experience in various roles and industries. Michael currently works at Bazaarvoice as a Retail Client Success Manager, where their responsibilities include account management, retention, and revenue growth, particularly with large Enterprise clients. Michael has a strong background in relationship building and cultivating executive champion relationships. Additionally, they have experience in account segmentation, territory management, and optimization.

Before their current role, Michael worked at Jade Restaurant as the Director of Operations for five years, overseeing the restaurant's overall operations. Prior to that, they were a Sales Manager at Tiffany & Co., where they likely gained valuable experience in sales and customer service.

Michael's earlier roles include Marketing Operations Manager at Andiamo and Multi-Unit Manager at Luxottica. In these positions, they likely developed skills in marketing operations and multi-unit management. Michael also gained international experience as a District Language Specialist in the Japan Exchange and Teaching Program(me) (JET) from 2000 to 2004.

Throughout their career, Michael has demonstrated exceptional communication and interpersonal skills, as well as proficiency in various tools and technologies such as Excel, PowerPoint, Salesforce.com, and Gainsight.

Michael De La Rosa MBA holds a Master of Business Administration (MBA) degree in Business Administration, Management and Operations from St. Edward's University. Prior to their MBA, they earned a Bachelor of Arts (B.A.) degree in Language and Literature from The University of Texas at Austin.

In addition to their formal education, Michael De La Rosa MBA has obtained several certifications. These include "Introduction to AWS" from A Cloud Guru in April 2020, "Jodi Glickman on Pitching Yourself" and "Strategic Negotiation" from LinkedIn in November 2019, "Inbound Marketing" from HubSpot, "Mimic Pro" from Stukent, "Six Sigma Yellow Belt Certified" from the Project Management Institute, and "Lean Six Sigma White Belt Certified" from the Management and Strategy Institute, all obtained in 2018.

Based on the provided information, it is not possible to determine specific start and end years for Michael De La Rosa MBA's education.

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Timeline

  • Retail Client Success Manager

    February, 2023 - present

  • Client Success Manager SMB

    June, 2021