Mónica Fabiola Monge Zamorategui

Mónica Fabiola Monge Zamorategui has a strong background in customer service, distribution, and supply chain management. Mónica Fabiola is currently working as the Head of Customer Service, Distribution, and International Logistics at Jose Cuervo since February 2020. Prior to that, they worked at Mars from 2015-2019, where they held roles such as Supply Chain Manager and Customer Service Manager. At Mars, they led a team of associates responsible for assuring inventories and achieved top rankings in customer satisfaction surveys. Before joining Mars, they worked at Grupo Industrial Lala from 2010-2015, where they served as Customer Service Manager in Collaborative Planning, Forecasting, and Replenishment. Mónica Fabiola led a team of demand planners and implemented strategies to ensure supply and delivery with key customers. Mónica Fabiola was also recognized as the Best Supplier of CPFR in 2012. Prior to Grupo Industrial Lala, they worked at Walmart from 2005-2010, taking on roles such as Merchandising Submanager and Jefe de Merchandising. During their time at Walmart, they implemented processes and achieved cost and service savings. Mónica Fabiola also gained experience in import logistics and classification. Overall, Mónica has extensive experience in customer service, supply chain management, and logistics.

Mónica Fabiola Monge Zamorategui completed their Bachelor of Business Administration degree at IPADE Business School in 2022. Mónica Fabiola pursued an MBA in Administration at Instituto Tecnológico Autónomo de México from 2012 to 2014. In 2013, they attended Vanderbilt University for an MBA Administration seminar on International Business in Nashville, Tennessee. In 2010, they obtained a certification in Rila (Supply Chain) from Accenture, focusing on logistics and supply chain management. Mónica also obtained a Bachelor's degree in International Commerce from Tecnológico de Monterrey between 2002 and 2006. During their studies, they participated in an academic exchange program at Escuela Superior de Comercio Toulouse in France, focusing on international business and commerce.