Martha Eidson currently serves as the Head of Customer Experience at BDBD, a role held since November 2024. Prior to this position, Martha was the Director of Customer Care at Serta Simmons Bedding, LLC from November 2019 to November 2024 and held the role of Head of Customer Care at BDBD between January 2015 and January 2019. Martha's earlier experience includes leading Consumer Support Operations for the Americas at Sony from January 2010 to January 2015 and serving as Sr. Manager of Customer Service for LATAM at FedEx Express from January 2005 to January 2010. Martha holds a Bachelor's Degree in Business Administration from Universidad Nacional Autónoma de México and attended Universidad Anáhuac for further education.
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