Jaime Esper

Jaime Esper has extensive work experience in the customer advocacy field. They started their career as a Web Technical Writer at HomeandLiving.com in 2007 before moving on to various roles at Belkin International, starting in 2012. At Belkin, they worked as a Global Support Liaison, Customer Care Manager for New Product Introduction (NPI), and Sr. Manager of Customer Advocacy, focusing on processes and technology. They also held positions as Senior Manager of Customer Advocacy, Product Integration, Customer Service, and Social Media Support, and Director of Customer Advocacy. In 2022, Jaime joined Linksys as a Director of Customer Advocacy before transitioning to the same role at Belkin later that year. Their roles involved responsibilities such as improving customer experience, developing support strategies, managing outsourcing relationships, and identifying and resolving customer pain points. They demonstrated strong leadership skills and the ability to work cross-functionally with different teams. Overall, Jaime has a comprehensive background in customer advocacy and support within the technology industry.

Jaime Esper's education history includes being certified in Social Media Strategy from Lithium Technology in 2013. Prior to that, in the years 2000 to 2002, Jaime attended California State University-Dominguez Hills, where they studied Information Systems.