Susan Harnum

Susan Harnum has extensive work experience in customer success and support roles. Susan is currently working at BeyondTrust as a Senior Director of Customer Success and has been with the company since 2021. Prior to that, they worked at Analyze Re as a Manager of Customer Success from 2017 to 2020. Susan also held the role of Customer Success - Project Manager at the same company from 2017 to 2020.

Before Analyze Re, Susan worked at ResMed as a Senior Customer Success Specialist from 2015 to 2017. Susan was responsible for managing post-implementation activity, monitoring accounts, and documenting customer feedback. In 2014, they worked at Manulife Financial as a Business Process Analyst, where they gathered and documented business requirements, performed process analysis and design, and assessed project impact on operations.

Susan also has experience working at BlackBerry from 2007 to 2013, where they held various roles including Enterprise Support Account Manager, Support Services Manager, and Intermediate Technical Domino Analyst. In these roles, they managed customer relationships, provided technical support, and resolved escalated issues for enterprise customers.

Earlier in their career, Susan worked at ExxonMobil as Executive Level Support, providing technical support for C-level executives, and at xwave as a Customer Support Analyst, where they provided customer service and troubleshooting support.

Susan also had a work term placement at Nu-Way Kitchen and Bath in 2001.

Overall, Susan has a strong background in customer success, support, and project management roles in various industries.

Susan Harnum completed the Applied Information Technology Diploma Program at the Graduate Center of Applied Technology from 1999 to 2001, where they focused on the Official Curriculum in Oracle, Sun(Java), and Microsoft. Susan also has additional certifications such as BlackBerry Certified Server Support Specialist, BlackBerry Certified Solution Designer, BlackBerry Certified System Administrator, and Kepner-Tregoe Certified. No information is provided regarding their education at Memorial University of Newfoundland.