Alexan Chor

Alexan Chor has a rich work experience spanning across various industries and roles.

Alexan currently serves as the Head of Customer Experience at BigPay, starting in October 2021. Prior to this, they held the position of VP, Customer Experience at Photobook Worldwide from July 2014 to July 2023. In this role, they led a team of 60 individuals and was responsible for managing inbound omnichannel support, integrating Salesforce, and handling 3rd party logistics.

Before Photobook, Alexan worked at Pos Malaysia Berhad as the Vice President of Corporate Services & Strategic Initiatives from September 2013 to February 2014. Their responsibilities included annual planning and budget coordination, risk management, cross-border e-commerce project development, and business continuity planning.

From November 2007 to May 2013, they held the position of Regional Customer Service Operations Manager at FedEx Express. Here, they managed customer service operations within a specific region.

Prior to that, Alexan worked at Citibank as a Compliance Officer from July 2006 to January 2007. In this role, they handled compliance matters, managed regional reviews on audit matters, ensured adherence to guidelines and policies, and coordinated internal audits.

Their early experience includes working at Scicom (MSC) Bhd as a Team Supervisor from October 2003 to January 2005. Here, they supported the Team Leader in managing the technical support team, handled escalations, provided training and coaching to team members, and ensured SLA requirements were met.

Overall, Alexan Chor possesses extensive experience in customer experience management, risk management, compliance, and team leadership, making him a valuable asset in any organization.

Alexan Chor earned a Bachelor's degree in Business Administration and Management, General from San Francisco State University between 1998 and 2001. Additionally, it is known that Alexan Chor attended Bukit Bintang and Foothill College, although the specific dates, degrees, and fields of study are not provided.