Winncy Lim

Winncy Lim has a diverse work history spanning multiple industries. Winncy started their career in 2015 as a Customer Service Consultant at Sutherland. In 2016, they joined Grab as a Payment Support Executive and later transitioned to the role of Senior Payment Operations Executive. At Grab, they were responsible for managing fraud investigations, special projects, daily operations, and providing scheduling support to executives. Winncy also monitored the team's service quality and coached agents with low QA scoring. In 2018, Winncy joined Paydibs Sdn Bhd as a Risk Associate before moving to BigPay | Challenge Banking. Currently, they hold the position of Compliance Executive at BigPay | Challenge Banking, where they play a vital role in ensuring compliance within the organization.

Winncy Lim obtained a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Universiti Tunku Abdul Rahman (UTAR) from 2011 to 2015. In addition, they obtained a Level 2 Certificate in Book-keeping and Accounts from LCCI International Qualifications in December 2010. Recently, they also obtained the Module 1-4 AML/CFT Certification for Money Services Business from the Malaysian Association of Money Services Business (MAMSB) in June 2022.