Ketan Rampal

Ketan Rampal has a diverse work experience, starting in 2014 as a Sr.Technical Support Assistant at Honeywell. Ketan later became a Product Support Consultant, providing assistance for commercial and home security systems. In 2017, Ketan joined A.R adventure Camps as an Event Coordinator, where they organized and executed adventure camps for school groups. Ketan managed a team of camp facilitators and handled logistics and people management. In 2019, Ketan worked as a Business Analyst at R1 RCM. Ketan then joined Better as an Operations Team Lead, where they served in a leadership role until 2022. Currently, Ketan works at Birdeye as a Technical Support Engineer. Their responsibilities include delivering Tier-3 support and providing timely resolution to technical queries. Ketan collaborates with the engineering team to ensure customer satisfaction and platform functionality.

Ketan Rampal has a Bachelor of Technology (B.Tech.) degree from GGSIP University. In addition to their degree, they have obtained several certifications, including Excel Essential Training (Office 365/Microsoft 365) from LinkedIn in March 2022, Intermediate SQL for Data Scientists from LinkedIn in February 2022, SQL Essential Training from LinkedIn in February 2022, and Team Leader Accelerator Program 2.0 from Better in June 2021.