Sohaib Dhoon

Sohaib Dhoon has a strong background in customer service and compliance roles. Sohaib currently works at BitOasis as a Business Compliance Officer, where they are responsible for supporting customers during the onboarding process, verifying client documentation, and ensuring compliance with client profiles. Sohaib also previously worked as a Client Payment Officer at BitOasis and as a Customer Service Executive, where they maintained customer relationships, resolved complaints, collected feedback, and helped in developing better services. Before joining BitOasis, Sohaib worked as a Call Center Customer Service Representative at Extensya.

Sohaib Dhoon attended Jordan University of Science and Technology from 2013 to 2019, where they obtained a degree in Mechanical Engineering. In terms of additional certifications, they have completed various courses on LinkedIn, including "Business Etiquette: Phone, Email, and Text," "Customer Service Foundations," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," "Customer Service: Serving Customers Through Chat and Text," "Economic Tips for Everyone," "Empathy for Customer Service Professionals," "Interpersonal Communication," "Introduction to NFTs: Non-fungible Tokens," "Learning Bitcoin and Other Cryptocurrencies (2018)," "Word Essential Training (Office 365/Microsoft 365)," and "Writing Emails People Want to Read." These certifications were obtained in May 2022.