Timmy Huang

Timmy Huang is a seasoned technical support professional with extensive experience in various roles within the technology sector. Currently serving as a Principal Technical Support Engineer at BitSight since August 2017, Timmy excels in mentoring staff, overseeing technical escalations, and automating internal processes using Python. Previously, Timmy held positions at Synopsys Inc as an Applications Engineer II, where responsibilities included SaaS support and mentoring, and at Codiscope as a Product Support Engineer, achieving a customer satisfaction rate above 97%. Early career roles involved supporting IT infrastructure and product support at Cigital, Mount Auburn Hospital, and Northeast Utilities, with a Bachelor's Degree in Computer Science from Wentworth Institute of Technology.