Will McKay

Will McKay is a seasoned customer service professional with extensive experience in various roles. Currently serving as a Customer Service Specialist at Blackhawk Restaurant Group since February 2021, Will previously held the position of General Manager at Reliable Roadside Assistance LLC, where responsibilities included dispatching roadside events and mentoring dispatchers. Earlier experience at Allstate spanned several roles, including Damage Mediation Consultant, where Will improved team efficiency and established an invoicing process leading to substantial financial growth. Additional background includes roles in educational support and retail, alongside an Associate's Degree from McHenry County College and a High School Diploma from Woodstock High School.